Frequently Asked Questions
The money went through but there is no confirmation mail. What to do?
Are the coaches Decathlon employees?
Can we pay by cash? At the store? To the coach?
Is the coaching price per session or per month?
Can I block a facility on recurring basis?
Can I Take coaching classes ?
What's the refund/cancellation policy?
Where all are you present? When are you coming to my city?
Is my booking transferable? Between attendees, locations, sports, etc?
Are all the coaches of decathlon certified ? How do I trust a partner?
Do I need to carry any ID proof on the event day?
Can I wear any brand apparels/ shoes for the coaching class?
Do I get any discount if I enrol both my kids in same class?
Can I continue the same coaching classes if I move to a different area/city?
If I want to give any feedback, whom do I reach out to?
How many coaching classes can I book in a single booking? Does my booking get auto renewed?
Do you provide sports equipments when booking a facility?
While you provide equipment to play at your playground, is there any tariff to be deposited for the same?
What is the start and end point for various events?
What about bibs, e-certificates, run timings, event pics?
Do you have pick & drop facility for kids coaching classes?
Do we have buy the gear and equipment needed for coaching classes?
What equipment and gear is needed before one can start the classes?
Is water available for consumption at the premises?
Can I book for multiple users at a time? If so, how many?
What are the charges that are involved in my booking fee?
Can I wait while my kid attends a coaching class?
How do I find receipts for all my bookings?
Can I make bookings for multiple days in one transaction?
What methods of payment does Decathlon play accept?
What if the coach or the venue is asking me to pay more money when I reach the venue?
Who are the partners of Decathlon play?
How many coaches will be there per class?
What all information is shared with the partner?
How many kids are expected in one batch? Or How many seats are available in one class/slot?
How do I get my invoice copy?
Do you have lockers at your facilities to keep our belongings?
Is my data kept confidential?
Will I get refund if it is raining at the venue?
Are the playgrounds safe to play?
Is it compulsory to register all participants on the playground?
How do I book for my child who is not an adult yet?
How do I find coaching classes in my area ?
Can we tie-up with Decathlon for an event happening at our institution? Does Decathlon sponsor such events or school/college/corporate fests?
“DECATHLON PLAY" stands for accessibility for the many and not the few. We want to create an ecosystem that encourages a culture of sports in our community. Easy interactions and support from partners, coaches and players + advice guides to help you as you go.