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  1. Home
  2. FAQs

Frequently Asked Questions

The money went through but there is no confirmation mail. What to do?

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Are the coaches Decathlon employees?

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Can we pay by cash? At the store? To the coach?

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Is the coaching price per session or per month?

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Can I block a facility on recurring basis?

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Can I Take coaching classes ?

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What's the refund/cancellation policy?

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Where all are you present? When are you coming to my city?

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Is my booking transferable? Between attendees, locations, sports, etc?

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Are all the coaches of decathlon certified ? How do I trust a partner?

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Do I need to carry any ID proof on the event day?

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Can I wear any brand apparels/ shoes for the coaching class?

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Do I get any discount if I enrol both my kids in same class?

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Can I continue the same coaching classes if I move to a different area/city?

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If I want to give any feedback, whom do I reach out to?

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How many coaching classes can I book in a single booking? Does my booking get auto renewed?

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Do you provide sports equipments when booking a facility?

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While you provide equipment to play at your playground, is there any tariff to be deposited for the same?

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What is the start and end point for various events?

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What about bibs, e-certificates, run timings, event pics?

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Do you have pick & drop facility for kids coaching classes?

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Do we have buy the gear and equipment needed for coaching classes?

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What equipment and gear is needed before one can start the classes?

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Is water available for consumption at the premises?

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Can I book for multiple users at a time? If so, how many?

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What are the charges that are involved in my booking fee?

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Can I wait while my kid attends a coaching class?

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How do I find receipts for all my bookings?

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Can I make bookings for multiple days in one transaction?

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What methods of payment does Decathlon play accept?

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What if the coach or the venue is asking me to pay more money when I reach the venue?

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Who are the partners of Decathlon play?

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How many coaches will be there per class?

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What all information is shared with the partner?

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How many kids are expected in one batch? Or How many seats are available in one class/slot?

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How do I get my invoice copy?

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Do you have lockers at your facilities to keep our belongings?

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Is my data kept confidential?

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Will I get refund if it is raining at the venue?

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Are the playgrounds safe to play?

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Is it compulsory to register all participants on the playground?

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How do I book for my child who is not an adult yet?

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How do I find coaching classes in my area ?

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Can we tie-up with Decathlon for an event happening at our institution? Does Decathlon sponsor such events or school/college/corporate fests?

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DECATHLON PLAY

“DECATHLON PLAY" stands for accessibility for the many and not the few. We want to create an ecosystem that encourages a culture of sports in our community. Easy interactions and support from partners, coaches and players + advice guides to help you as you go.

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